[Resolved] Hathway Cable & Datacom — speed issue_worst hathway customer service in navi mumbai

santoshgunjal

from Mumbai, Maharashtra

Address:

410209

I have taken hathway connection in navi mumbai (Kamothe) 2 months back of 8 mbps for 1 year and for the 1st month is was working fine, and now speed they have reduced to 1 mbps (Id : [protected])
Sales guy from whom i have purchase plan : [protected],
And the local technician contact no : [protected], this guy will never receive your call.
I lodge complaint many times :
Service id : 03112018m082913-1, 20122018w733272, 03012019w920680, 0401209w934769 engineer has never visited to my house for any of my complaint. Every next day i receive sms that : request id is closed and problem is resolved. Never seen such a bad internet service provider and thanks for giving me opportunity to understand how hathway works.

Santosh
[protected]

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Feb 9, 2019

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Jan 09, 2019

Hathway Customer Care's response Dear santoshgunjal,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband

Verified Support

Jan 09, 2019

Hathway Customer Care's response Dear Santosh,

We apologize for the inconvenience. Please share your Hathway account number and location. We’ll get back to you.

Regards,
Hathway Broadband

Verified Support

Jan 09, 2019

Hathway Customer Care's response Dear Santosh,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband

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Comments

[email protected]

from Mumbai, Maharashtra

Now i have changed my connection to my earlier Internal Service provider.
kindly pls guide how i can claim the refund.
Pls ask you team to call me. Thanks !

Regards,
Santosh