[Resolved] Hathway Cable & Datacom — speed/modem restart issue

sam911x

from Indore, Madhya Pradesh

Address:

Indore

Hi sir/madam,
For the past month i have been dealing with constant disconnection and speed issues.Raised multiple complaints but still the issue persist.I have taken the screenshot of signal strength/speed test as well.I have been calling your customer service everyday and raised request through your hathway app but they always close the request without rectifying the problem.Please solve the problem asap or refund my money if you guys are unable to restore the service.

Thank You

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May 10, 2020

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

May 07, 2020

Hathway Customer Care's response Hi, Appreciate you reaching out to us, we understand how inconvenient this could be. Please share your Contact number and City, an executive will get in touch with you shortly. Thank you! Hathway Customer Support Team.

May 08, 2020

Updated by sam911x City: Indore
Contact Number: [protected]

May 08, 2020

Updated by sam911x Still having the issue of random speed drops every minute or two which result in heavy packet loss and connection drops

May 11, 2020

Updated by sam911x They took almost a month to solve the problem and the worse part about all these is you have to deal with those unprofessional customer care/technical team guys, they do know how to give bad name to the company.

NEVER TAKE HATHWAY BROADBAND.