Hathway Cable & Datacom — stopped fta channels

Address:

Block H-2/120 and 121, Ground Floor, sector - 16, Rohini, Delhi, North West Delhi, Delhi, 110089

The Hathway Cable operator (Anand Cable from Sector - 16, Rohini, New Delhi) have not activated the FTA Channel on our Setup Box. After complaining many time the operator refused to activate the FTA Channels.
The operator told me if i wish to see the FTA Channels we have to take the package prepared my the company / operator

Sir, When i am paying a fee according to trai regulation then why my operator is not providing the FTA channel which is selected by me for full month, which is not as per trai regulation, but they are misusing of their rights.

Kindly help us on the above issue, so we can use of our rights.
Operator Name - Anand Cable C/o Hathway Digital Cable TV - delhi (Rohini sector - 16)
Card no :[protected]

Regards,
Sandeep behal