[Resolved] Hathway Cable & Datacom — threaten with legal notice after the request for disconnection

nirmal1822

from Chennai, Tamil Nadu

Address:

Chennai, Tamil Nadu, 600091

I have been using hathway internet for almost 1 year. Due to poor service and poor technical abilities of technical person, i decided to switch to act. I raised deactivation request and got many calls from customer service.

Today (11 november 2018) i got a call from hathway ([protected]) and they said, an agent will take the modem and my refund amount (Rs.400) will be processed later.

I asked a simple question, what if i would have said the same while taking connection (Pay 400 later). While giving connection these people took the entire money right away. And while closing, they can only process it later.

I asked them, why can not you pay the money and take the modem for which i got responded that it is not their process. I was not able to accept this.

Then i got threatened over phone that i will get a legal notice from them.

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Feb 5, 2019

Complaint marked as Resolved

This is not yet resolved. My refund money is not returned back.

Hathway customer support has been notified about the posted complaint.

Nov 11, 2018

Updated by nirmal1822 I tried to call the number ([protected]) again. One person started asking what happened and after listening, she just dropped the call with out any response.

Verified Support

Nov 13, 2018

Hathway Customer Care's response Dear nirmal1822,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband

Jan 03, 2019

Updated by nirmal1822 Iam not sure how the complaint is resolved. And who set it to resolved.

My amount is not refunded.

They just took the modem and money is not returned.

Jan 03, 2019

Updated by nirmal1822 Would be nice if the Hathway support responding here, does bit more than saying we forwarded the concern and simply resolving the complaint with out any resolution.

Jan 03, 2019

Updated by nirmal1822 The deposit money was said to be refundable deposit. But the money is not refunded.

If HATHWAY wants to make money, they could rather include this in the monthly invoice instead of making false commitments and not returning.

I think STEALING would be the right word.

KIND ADVICE TO OTHERS, NEVER TAKE HATHWAY CONNECTION.

Feb 05, 2019

Updated by nirmal1822 This is not yet resolved. My refund money is not returned back.