Hathway Cable & Datacom — Unable to access sites due to one click

Address:	Bangalore, Karnataka, 560029
Website:	www.hathway.com/Broadband

Hello,

I've found some serious issues with Hathway. One of them is after the Hathway's new one Click access. They call it as a new security feature. But I don't see anything like that. Due to this One Click, many sites are not getting accessed by our systems from Hathway servers. The One click url http://203.212.193.162/oneclick pops up when we try to open a website or it shows a 404 error as hathway servers prevent access to that website. I tried explaining this to the customer care. They don't understand a word I say. This One Click needs to be stopped. Then everything will be back on track. Best example is, apps like iTunes or apple music uses a URL at the background to help us access internet and get the songs we want. But due to this OneClick, Apple music will not show One click log in page, instead, it will say the song cannot be downloaded. When we connect it to other ISPs, it works fine. This needs to be fixed are we are paying for Hathway's miserable service.