[Resolved]  Hathway Cable & Datacom — unethical behaviour

Address:

Hyderabad, Telangana, 500072

Internet connectivity frequently disconnection.

The worst customer service i ever had is with hathway broadband, if we raise a complaint they will never follow up with us, instead if we call and ask for the resolution they will disconnect the call, if we ask for a supervisor to speak the analyst says that no one is available and they mentioned that they do not have any supervisors to handle. If this is the case then maintaining a broad band is waste of time and i suggest no one to take hathway broadband.

The complaint which i have raised on the month of january are 4.

1st if in regards the offer they have provided to me that if i pay for 6months extra 2months will be added (Total of 8months), but they gave only 1month extra and when i have raised complaint to hathway customet they have reduced the give 1month to 15days and they closed the case with out my confirmation. I have to raise another case for that.

2nd i have frequently network issues, internet will be disconnected frequently and they promise me that it will be resolved by 24 hours and when i call after 24hours they they responded and asked me to wait for more 4hours to resolve, when i have asked for a supervisor to talk they disconnected the call. (Date : 29 jan 2019 i have raised complaint and they disconnected the call multiple times on 30th jan 2019)