[Resolved]  Hathway Cable & Datacom — unprofessional behaviour

I got call from a hathway broadband representative and i was in need of a broadband i agreed on the terms that i will first check for two days the internet speed and then only i i'll put up their connection (As when i previously used hathway it was pathetic). The representative agreed and sent some people i gave them postdated check for tuesday. They put the wire and collected the cheque on sunday and assured that the modem too will be put on sunday. But i dint get it on sunday neither on monday. When i called the guy he said u cannot get the router as it was a sunday and bla bla now i don't get to check the connectivity also forced to take up the connection. Unprofessional behaviour of mr shahrukh shaikh.
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Mar 25, 2019
Complaint marked as Resolved 
Fraud and irresponsible employees
Hathway customer support has been notified about the posted complaint.
Verified Support
Jan 29, 2019
Hathway Customer Care's response
Dear Ummulkhair Kadri,

We apologize for the inconvenience. Please share your Hathway account number and location. We’ll get back to you.

Regards,
Hathway Broadband
Feb 02, 2019
Updated by Ummulkhair Kadri
My location is Mumbai Mira road and account number is Account number:- [protected]
Moreover they got us the router/modem after 3 days that too an outdated one and when I asked them they said the didn't have any other free new routers so u have take this I asked them I want my refund and I don't want the connect they said ok but I will get my money only after 45days why so they took my cheque immediately but the service is pathetic
Feb 13, 2019
Updated by Ummulkhair Kadri
It's two weeks and I still haven't got back the refund amount
Mar 25, 2019
Updated by Ummulkhair Kadri
I havent yet received my status neither did i get a call from hathway?why is the status resolved?
Complaint comments 

Comments

I am using internet with MODEM to connect my Laptop. Now I want Internet with WIFI facilities. In view of this my requirement isModem with WIFI ( twin in one ). My account No is [protected], Name : ASHOK DEO GUPTA.
Kindly arrange/install the same at the earliest.
Hathway Customer Care's response, Feb 2, 2019
Verified Support
Dear Ashokd617,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband

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