[Resolved] Hathway Cable & Datacom — unresponsive for request to shift my broadband connection

Satya Srikanth K

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500049

Hi team,

I have request to relocate my broadband connection to mt new place and i have an active plan till 20th may. It's been 5 days since i have raised a complaint and i do not have any response from your team. Ticket number i was assigned is '16042019m436553'. I have been calling them very single day and all they do is ask my name, current and alternate mobile number. No one from the technical team has approached me explaining the delay in processing my request.

I was fed up with the way they are treating me and tried to check how they would treat new customers and raised a request for new connection. I got 5 calls from the technical team in 40 mins. This is pathetic. I'd get calls for renewal 3 times a day when i still have around 20 days of active subscription, call me 5 times in 40 mins to issue a new connection and don't pay heed to the existing customers. Do you think it is just?

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May 25, 2019

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Apr 22, 2019

Hathway Customer Care's response Dear Satya Srikanth K ,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,

Hathway Broadband

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Comments

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from Bengaluru, Karnataka

I do not have an option of giving negative rating unfortunately This is not the first time the customer care closes the ticket without checking if the issue is resolved and I am told they cannot reopen the ticket I raised a complaint last week and till now it is not resolved My customer I’d is [protected]