Hathway Cable & Datacom — Validity period

Address:

New Delhi, Delhi

Old connection number 1450783
New connection number [protected]
Sir,
Your representative while collecting the payment for 3 months in January 2017 informed that connection would extend by one week i.e.23.04.2016.
Of late I have been receiving SMS which inter alia mentions about expiry of plan on 16.04.2017 and extending of free 1000GB data in case payment is made on that day.
Please clarify the position. Had you sent me the payment receipt mentioning thereon the expiry date of plan, this message could have been avoided.
In case you propose not to extend the date as committed at the time of receipt of payment, then I may be informed accordingly so that I look for some other service provider.
Hope to receive immediate response by mail
Thanks
A N Khurana
[protected]