[Resolved] Hathway Cable & Datacom — very improper response... they close the ticket by themselves without asking for confirmation from the customer as well.

deepu1117

from Hyderabad, Telangana

Address:

Hyderabad, Andhra Pradesh, 500038

Inspite o[censored]pdating hathway people, due to their improper response, we earlier have deactivated same connection. But with the due concern from them in return, that it would not be repeated, we tried considering them and took a wrong step again by taking broadband connection from them. They didnot sent any proper support engineer to guide us..

Bad connectivity and inspite of taking 40mbps, we are not getting proper speed... Our account no. Is [protected]...

We need refund and disconnection of our services... As its just 3-4days that too very slow connectivity...

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Nov 26, 2017

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Oct 21, 2017

Hathway Customer Care's response Dear Sir,

we apologize for the inconvenience. An executive will get in touch with you ASAP.

Oct 24, 2017

Updated by deepu1117 Still I didnt received any proper response from the team...This is the speed what am getting all the time...Please try to rectify the issue asap...

Oct 26, 2017

Updated by deepu1117 Still No update from these people...

Nov 11, 2017

Updated by deepu1117 Inspite o[censored]pdating hathway people, due to their improper response, we earlier have deactivated same connection. But with the due concern from them in return, that it would not be repeated, we tried considering them and took a wrong step again by taking broadband connection from them.

Bad connectivity and inspite of taking 40mbps, we are not getting proper speed... Our account no. Is [protected]...

We need refund or disconnection of our services... Connectivity is very worst...If this is the case all the time...

Nov 11, 2017