Hathway Cable & Datacom — very poor customer service

Address:	600043
Website:	www.hathway.com

Dear customer care,

Good afternoon.

I am sorry to inform that i never seen such a worst customer service providing me by hathway ever.

My account number is [protected].

I have created an account in hathway on 25.02.2018 and paid the amount on same day through online.

I had act connection in my home since last one year and it was working good. I got many calls form hathway sales team in february month to take a new connection. Then i was decided to close the act connection and took a new a hathway connection on 25th february 2018.
But i told to hathway sales and account creation team that i have act connection already so i have to close the act account then activate hathway connection by end of march. The same was agreed by hathway sales and account creation team. Finally i had closed act connection and ask hathway to install the modem and activate the connection on 22nd march 2018. The installation and activation completed on 22nd march 2018

But i got many message from hathway to renew my account before 27.03.2018. I have informed to hathway customer care team about the issue. They have created the service request no.[protected]w[protected] and they promised me your account shall not de-activate on 28.03.2018. They agreed we have found some mistake form our end and the same shall be rectify shortly. I have received the a message that the service request has been resolved as per our record on 26.03.2018.

I was satisfied in hathway internet but i was surprise that my account had de-activated on 28.03.2018. I am getting the message from hathway to renew the account still. I don’t have internet connection form 28.03.2018 to till date (7 days). I am a working profession based on internet so i am suffering every day to do my professional task in internet.

I still believe you will immediately activate my account.

Thank you,
Br,
Prabhu. S