Hathway Cable & Datacom — waiting for refund

Hi,

I have activated hathway connection for 12 months on assurance from customer care saying amount will be refunded if in case connection is cancelled within this 12 months due to non feasibility on relocation. I have requested for feasibility check on 22nd March with service id[protected]C13077) and no response till 26th March then again raised request with service id[protected]W518957) for feasibility check then finally got update saying no feasibility at my new location on 28th March. On 22nd April we relocated to our new house and requested for cancellation of data connection and refund request for remaining 8 months (till 14th December 2018) with service id 22042018M913826. As a follow up to this requeste I have been contacting customer care atleast 5 times a day but no luck. Every time they are saying some one will contact me and closing request. Everytime they are creating new request and asking to wait 24hrs. Could some one please help me to get my refund without fail.

Thanks & Regards
Uma