[Resolved] Hathway Cable & Datacom — wireless services and payment acknowledgement | |||
So i bought the connection in the start of feb, account number [protected]. I paid for three months, but at the end of the first month, i start getting calls and messages to renew the connection. I always explained politely, and all the three agents i spoke to, acknowledged the payment. Fast forward to a week later, and the service stopped. So we called again, and from past 3 days, all we are getting are run around, and everyone is first asking us to pay, then after clarifying says that yes, we see it's paid, it will be activated in either 4 hours, 24 hours or again, 4 hours, but to no avail. Kindly refund the amount on a pro-rata basis or get this resolved. Trying to reach a human in itself is difficult, and then this. Even their complaint register page is not working from past 3 days, and same for the app. Was this information helpful? | |||
Apr 15, 2019 Complaint marked as Resolved Hathway customer support has been notified about the posted complaint. Verified Support Mar 11, 2019 Hathway Customer Care's response Dear Aniket Meshram, We have forwarded your concern to our team, an executive will get in touch with you. Regards, Hathway Broadband | |||
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