Hathway Cable & Datacom — Worst customer service

Address:

560050

I have been using Hathway broadband internet connection from last 4-5 years and wanted to change from Prepaid to Postpaid.
Nobody in the entire Hathway customer service helped me for a smooth transition. N no of times I have called and every time customer service does not know background and comes with a feedback "Will get back". Till my last day of account expiry, nobody turned and explained. I have been getting mails/calls to renew with prepaid account. Customer service team are checking the height of frustration which customer can have. Grievance mail respond saying ticket is raised. Looks like the grievance team is there for the sake of fun.

REALLY WONT SUGGEST OR RECOMMEND HATHWAY TO ANY CUSTOMER. THEY HAVE ZERO CUSTOMER SATISFACTION.