Hathway Cable & Datacom — worst service from hathway cable tv

I am using hathway cable tv from last 9 years in mira road shanti nagar area.
From oct - 2017 there are many problems in cable tv network

1) daily technical problems around 8 to 10 hrs per day.
2) we can see tv only 2 to 3 days in a week because of technical problems in
Hathway tv cable network.
3) no one pickup the phone at service centre. (Mira road hathway office)
4) every time same reason from service centre. (Mira road hathway office)

Please take strict action about who is handling mira road branch.