Hathway Cable & Datacom — wrong billing and no refund

Address:

560100

My a/c [protected]. My account was due for renewal in september 2018 and the was showing the renewal amount as rs. 7198 which was an annual renewal and the same amount i paid last year also. And i had been getting the messages also to renew it for rs.7198 and would get 3 months extra. But i was interested in 100 mbps plan instead of the old 50 mbps plan, so i called the customer care number [protected] which i found in the renewal reminder message and enquired about the annual 100 mbps plan and they asked me to pay rs.11342 and said the plan would be upgraded once the payment is made, i made the payment on the same day on sep 28 2018, but to my surprise after making the payment some 50 mbps was activated and when i called the customer care they said there was no 100 mbps plan available and no plans for rs. 7198 was available and no refund be provided for the difference amount and they closed the ticket. First of all i was not interested in 50 mbps plan, though it was renewed they didn't renew with my old plan. They simply renewed it some 50 mbps to adjust the paid amount. Now what i want is either upgrade my plan to 100mbps for which i made the payment or refund the difference amount rs. 4144. Attached is the message i was getting about my old plan renewal for rs.7198 part of the offer.