Hathway Cable & Datacom — wrong billing for prepaid account

Address:

Hyderabad, Andhra Pradesh

This is mahesh shrinivas vathi from hyderabad holding hathway internet account number : 1362726.

Sir i had chosen a prepaid account during installation and was paying the bill via cash before starting the internet pack for a given month. My internet connection with hath-way was started from 20/06/2015 for a duration of 3 months which i paid by cash in the starting itself. My internet plan was a prepaid one.

I stopped using hathway network since last one and a half year. After calling the customer care for several times for deactivation no body responded at that time.

Today (13/06/2018) i got a call from a sandeep sharma who claims to be from civil consumer court - delhi saying i have an outstanding amount of rupees 10, 527 to be paid for a post paid connection which i never opted for.

I visited the head office in himayatnagar for the issue but was not given any information regarding the account summary.

I am attaching the bill copy in which it is clearly mentioned that i had opted for a prepaid plan.

The so called head-office of hathway in himayatnagar is good for nothing, they were not able to provide my account details when asked, and after every call to customer care they direct us to this head-office which is of no use.

Thsi is ridiculous from hathway to extract money for the connection which was never used.