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[Resolved]  Hathway Cable & Datacom — wrong plan activated for new connection

This is nishanth from chennai while canvassing broadband connection your sales executive today a plan of rs.799 + gst i. E 150 mbps 1000gb after fup 5 mbps for this i paid rs 1343 on 21.1.2018 but i got my connection only on 2.3.2018 that too with wrong plan of rs.899 and also rs.126.34 was charged for some plan change. I need refund of rs 126.34 and plan of rs 799 to be set to my account without any extra charges. Account id is [protected].in home page of mobile app i cannot able to see my plan details and other details. I am facing so many problems with your connection. Previously i was using act in that connection i didnt face any problem. Kindly rectify as soon as possible.
Complaint marked as Resolved 2018-04-08 02:48:51

Complaint Status


[Mar 05, 2018] Hathway customer support has been notified about the posted complaint.
Verified Support
Hathway Customer Care's response Mar 05, 2018
Dear Customer,

we apologize for the inconvenience. An executive will get in touch with you ASAP.
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    Hathway Phone
    +91 25 3252 0310
    +91 11 6165 6655
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    "Rahejas", 4th Floor, Main Avenue, Santacruz (W), Mumbai, Maharashtra, India - 400054