Hathway Cable & Datacom — zee5 coupon code not been provided

Address:

Plot no 260,11th street kuberan nagar extension, Madipakkam, Chennai, Tamil Nadu, 600091

Am from chennai and i took an hathway broadband connection on 25 dec 2019 and they delivered my a playbox device.. I registered the device and went in to activate the subscription of netflix and it was successful, however when i try to activate sunxt and zee 5 i didn't went smooth.

I called the hathway customer care and informed about this issue and the representative responded like their back end team will call me back in 4 hours.. But they didn't.. I have called the customer care and each and every time i receive the same feedback that "their back end team will call me back in 4 hours" but they never did.

Even if i say to escalate to next level or available supervisor over the call they simply say they are not available and i am called in mid of the day and they are not available and they are fooling me around.

I need to raise a complaint on this to them and i need those coupon at any cost.. Or will plan for an legal sue against them.