Hathway Cable & Datacom — zero response for new customers

Address:

411033

Hi,

I had applied for new connection from hathway broadband on 8-apr-2018. After talking to sales executive mr kishor, i submitted my documents on 8-apr-2018 and got the account number [protected]. On 10-apr-2018, i made online payment of inr 2300/- against a/c no:[protected].

Since 10-apr-2018, i am following up with mr. Kishor for installation and setup of internet connection at my home and he is ignorant since that day. Its been more than 15 days, i am following up with him for connection to be setup and he is not picking up my phone. I tried to reach him from different numbers and he hangs up when i ask about the status.

Few days back i have received a new a/c no i. E. [protected] after rigorous follow-up for modem installation. I am still waiting for my username/password and wireless router installation.

I spoke to hathway customer care about the issue and asked about assurance when issue will get resolved. I have neither received a call back from customer care nor they have provided me any contact details where i can reach and resolve my problem myself.

I am surprised with the way hathway is treating new customers. For now i do not know when will i get new connection or my payment gets refunded. I am frustrated with the service provided by hathway sales team and standards being followed.

Regards,
Suniel khade
Dissatisfied new customer