Hathway — Cable not coming, horrible service

Address:

Bangalore, Karnataka

Hello, I am staying in Parimala Trinity Kadubeesanhalli Bangalore. I got a hathway connection 1 month back. I was given an old set top box on the price of new confirming that a new one would be given soon. But when asked about it after 15 days, response given was that nothing will be given. First 15 days of getting the connection there was screeching sound coming from the connection and even after calling repeatedly no redressal was given. Now past 10 days no channel is coming except for DD which is as is free still no one is listening to the complaint. I had taken the connection through a local dealer of Hathway. Owner name is Mahesh on panathur road kadubeesanhalli. I want to return the set top box and need immediate redressal to the same. Hathway overall is a horrible connection and provides useless redressal/service. Surabhi Bangalore