Hathway Cable Telangana — The remote of my set of box is not at all working.

Address:

Hyderabad, Andhra Pradesh, 500060

I've been using their services from the past five years as they are the default services in my area through the local cable operators. We've been given a set of box and also a remote way long back when that so called "Digitization of Cable" started in my city. But now, the remote which we've got with the set of box is not working and we've contacted our local cable operator regarding the same. We got a reply saying that there is a non availability of remote in our area. The cable operator even collected a bill of Rs.200 for the whole month and here we are unable to even turn on the set of box. This is plain injustice and I demand a refund on pro-rata basis or make sure that I get a new remote or this existing one repaired within a reasonable amount of time.