Hathway Cable — Unable to view sab, sony channels

Address:

Hyderabad, Andhra Pradesh, 500055

Dear sir, i am from jeedimetla, hyderabad and i am using hathway settop box but there most of the channels are unavailable like sab tv, sony, setmax, and so on..
Firstly i tried calling hathway service no. But it was not getting connected so i then asked about this channels to cable operator he used to say me that it will come in next month but now its going to be 8 months.
The same problem was with the other neighbouring areas now from jan they are getting all the channels.
So sir i kindly request you to look into the matter and solve as soon as possible.
Is it the problem with hathway or cable operator?