Hathway — cancellation of hathway due to house owner issues

Hathway team

I booked for hathway connection last week and paid for three months of amount rs.3229.
But when the network people came to connect at my house, our house owner made issues like no wiring and no drilling. This has become an bigger issue and now that they are asking us to vocate the house. We have agreed that we won't take kind of connection, as you know now due to covid we cannot move immediately
And when i called the customer care number, it was automated call and could not contact any hathway people.

So considering the situation, request you to kindly cancel my hathway connection and kindly refund the amount.

My hathway id is [protected]. Kindly do the needful

Regards
Sudhagar