Hathway — Channels not working

Address:Pune, Maharashtra

I am a subscriber of Hathway since 4 years. When I got a new connection I was promised certain channels at the cost of Rs300 per month. After certain months various channels were blocked and additional sum was required to pay to unlock them. If I am supposed to pay additional sum to unlock these channel why isn't my monthly charges reduced? If I'm paying certain extra amount to unlock these channels, that extra amount should be deducted from my monthly charges. eg- (without any additional subscription) Monthly charges = 300 (with additional subscription of Rs30) Monthly charges = 330 the new monthly scheme should be Monthly charges =270 (if I do not want to subscribe to it)
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Dear Akshay Dhamale,

We apologize for the inconvenience caused. Please share your smart card number. Our team member will get in touch with you and provide assistance.

Regards,
Hathway Cable

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