[Resolved] Hathway — Cheating in promised speed

Dwarkesh2016

from Mumbai, Maharashtra

Address:	400064
Website:	www.hathway.com

I have paid for a 50Mbps connection and for over last one month, I have not received that speed. The speed persistently has been under 25Mbps and sometimes well under 5Mbps. I have placed several complaints about it and despite that the speed has not been rectified for over one month.

The 25 GB that I have paid for have been depleted at considerably lower speeds and now they have downgraded the speed to 1Mbps.

Now in the the new month billing cycle, they have started sending messages that due to excessive usage my speed has been downgraded from day one of the billing cycle.

I had placed below complaints for this which were closed without even addressing the issue

15361365
15443060
15449146

Every time I send out an email about this, they open it as a new complaint without actually closing the former complaint.

I want an extension one month and my speed and data restored for this month

My account number is 1232597

My next course of action is going to take this up with TRAI

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May 23, 2017

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Feb 11, 2016

Hathway Customer Care's response Dear Sir, we apologize for the inconvenience. An executive will get in touch with you ASAP. Regards Hathway Broadband

Feb 13, 2016

Updated by Dwarkesh2016 Till the date no one has attended the complaint.

Its been over two months and I still am not getting the speed that I have paid for