Hathway — Complaint not resolved since 5 days

Address:

Mumbai

I am hathway broadband internet customer since last 5 years having account number [protected] would like to lodge complaint about very poor service and no help from helpdesk. My internet has been down since saturday 16 Oct 2021 evening till today 20 Oct2021 with no results . It has been almost 5 days which is causing tremendous loss to my business and children school and college attendance. I lodged 3-4 times complaint to your helpdesk but no responce from your service team so far. Yesterday on Tuesday 19Oct2021 I had no option left but to visit your Saistar hathway office at Thakur Village at Kandiwali east, Mumbai. Service person Mr.Jatin promised me that he will send someone to my residence, but till so far no one technician visited and resolved disconnectivity issue. I request you to intervene in the matter and resolve the issue at the earliest .
In case you or your service team not resolve the issue till tomorrow evening, I will have to switchover to other supplier . i have paid full advance amount for annual membership valid till July 2022
Complaint Number18102021V470529

Your Crying Customer

Ajay Karnik