Hathway — Complaint regarding Internet connection and speed

Address:

Sri Shyam Vatika, H.No.1-5-259/3/A, Road No.6 (North), New Maruthi Nagar, Kothapet, Hyderabad

I, vikas sharma advocate hyderabad and having hathway broadband connection vide a/c. No. [protected], the internet speed is very slow and the connection will be disconnected regularly and it has became terrible for the online classes of my child because on every disconnection my child has to request admin to permit him for the admission into the class and the admin scold him to change the service provider or to make complaint against him for the poor connection. The status of poor connection is that the network is not reachable from ground floor to first floor. When we complaint about the same the service provider directed to bring another wifi router for the first floor but now even after several request the technical person is not coming to provide connection to the wifi router.

Hence i request the authority to direct the concern person to ractify the regular error in connection and direct the technical person to provide wifi router connection otherwise i have no other option left to approach the hon'ble consumer forum for deficiency in service.

Your immediate action will be appreciated.

Vikas sharma
Advocate
[protected]
New maruthi nagar,
Kothapet, hyderabad-60.