Hathway — Connection not working, sales engineer not reachable and no answer with customer care

Address:

Mumbai City, Maharashtra

I showed an interest of taking an internet connection in last week of May since then your executive was calling me every day and night for connection...he was even ready to come to my home late at 10 o clock for documents collection and cheque collection...Finally i got the connection last week on friday i.e. 05th June 2015...I was promised that my LAN will be installed next day by 11 o clock and connection will start working in 2 hours...by the way i bought a 50 mbps plan for a month of Rs 968+tax...total paid Rs 1252...so the connection guy not turned up on Saturday and i was bound to spoil my weekend waiting for connection guy..Engineer's mobile no.is [protected]...I called the sales guy and he said i will call you back in 5 mins..That 5 mins never came again...thankfully the installation guys turned up on Sunday and i waited for 2 hours to get over to start my connection...but again i faced issues...connection activated late in evening...now as committed to me router will be installed 1 day after the installation of modem...but now these guys have timelines..router installation guy not even waited for 15 mins for installation and my router got installed after 3 days...Now the sales guy not picking up my phone...customer care has no answer to my problem..they only generate a complaint no...internet service is pathetic...my cell phone internet works much better than this so called 50 mbps connection...i am fed up of following up and calling customer care...really a bad experience...wi fi only works in one room...they should be penalized for frustating their customers...my account no. is 1352568...in Mumbai