[Resolved] Hathway — connection shifting with in the same area

sivakumarm14

from Mumbai, Maharashtra

Address:	500050
Website:	hathway-broadband.in

I raised the request to hathway broadbad to shift my existing connection within the same area chandanagar (Hyderabad) to chandanagar (Hyderabad).
Ticket no is :31052019m115292 on 31-may-2019 not resolving my request they are closed the ticket. When i contact to customer care they are telling connect is not possible in that building. I paid amount to 1 year now they are telling amount is refund is not possible.

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Jul 15, 2019

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Verified Support

Jun 04, 2019

Hathway Customer Care's response Dear sivakumarm14,

We have forwarded your concern to our team, an executive will get in touch with you.

Regards,
Hathway Broadband

Jun 05, 2019

Updated by sivakumarm14 Hi
raised 3 requests regarding shifting my connection within the same area request numbers are:on-31-March[protected]m115292) closed on 1-jun-2019 without resolving my request.I raised another request on 3-jun[protected]M167463) this one also closed 4-jun-2019 without resolving .I paid 1 year subscription valid up to 3-Feb-2020 .If the connection is not possible they need to pay remaining balance amount.Not even responding properly .