[Resolved] Hathway — Customer care torture

Pawan Ponugupati

Aug 5, 2021

Address:

Hyderabad

I stopped my broadband service with Hathway and as per rules I paid challan and submitted the devices to the Hathway people and received a receipt too. Still I am getting calls and final notice messages stating to pay 2500 if you don't submit the devices. What kind of ### is this?

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Sep 7, 2021

Complaint marked as Resolved

Hathway customer support has been notified about the posted complaint.

Aug 05, 2021

Updated by Pawan Ponugupati I paid the pending on May 5th and the next day itself a representative came and collected the devices. As you can see I received this message on August 5th and I am repeatedly receiving the calls. It's having a serious mental effect and that's effecting my workplace too.

Aug 05, 2021

Updated by Pawan Ponugupati Here is the device collection acknowledgrment

Verified Support

Aug 07, 2021

Hathway Customer Care's response Hi, Appreciate you reaching out to us, we understand how inconvenient this could be. Please share your Contact number and City, an executive will get in touch with you shortly. Thank you! Hathway Customer Support Team.