[Resolved]  Hathway — Customer Id 1065816 Intermittent

Address:

Bangalore, Karnataka

I have taken Hathway Broadband Connection having Customer Id 1065816. I am very much disappointed with the service provided by Hathway. Ever since I had taken the connection I am facing problem with the connection, Mainly it's due to unreliable wireless router provided by Hathway. Frequently internet gets disconnected and is restored by disconnecting wireless router power supply and connecting back. This is a frequent feature. Complaints were made in the past no action was taken to rectify this defect. History of the complaints recorded are mentioned below. 9164710 dated 01/01/'14 9167487 dated 02/01/'14 9170332 & 9171439 dated 03/01/'14 9171543 dated 05/01/'14 9187806 dated 06/01/'14 9238096 dated 19/01/'14 9648878 dated 22/04/'14 5682031 dated 30/04/'14 9931815 dated 10/06/'14 Till date no action has been taken to rectify this issue. This is taking the customers for a ride. Having had such a bad experience, I have no option other than media and consumer form for the benefit of the public.