[Resolved]  Hathway — Data usage problem

Address:	Mumbai City, Maharashtra, 400066
Website:	www.hathway.com/Broadband

My account number is 1114656, I recently called customer care to report slow internet, i was informed that my 25gb data usage was over as per my plan. My plan starts on 11 of the month, I called customer care on 29 feb. During the conversation i was told almost everyday 1gb data was used (that should me 18gb 11 - 29) i asked them what was my data usage on 27th feb 2016, they told me it was 1gb. I am unable to understand how did i use 1gb data on 27th feb as no was present at my home, the net was switched off and home was locked. I have mailed Hathway Broadband thrice and called several times. I havnt received and feedback/reply for the mail and customer care tells me "they cant help me", their higher authorities also seems to be to busy to attend when asked. I kindly request you to look into the matter and sought things for me asap.