Hathway — Delay in Installation / Faulty devices : Internet not working

Address:

alwal-lothukunta

Hello team,

I've to raise several complaints since month of March till date.

Complaints raised :

1. Delay in Installation
2. Los of pay due to delayed activation which was like 24 days.
3. Devices replacement (Faulty one)

There is no call nor feedback taken by Hathaway technical team and billing team. They just call us to renew every day.

We had to call customer service team for the same and they're very rude, they cut the calls every-time and sometimes they say they will not help as cx requested. If we ask for the escalation to Senior team they never do.

Had to visit Regional office of Hathway, there the installation team are irresponsible, no one to warn them. doing on their own.

Despite of speaking with Local Hathway head and team, they're re irresponsible and block our numbers

I am working from home since March and in the month of March, I had Loss of Pay for 24 days.

I NEED IMMEDIATE RESOLUTION BY REPLACING THE DEVICES WITH A NEW ONE AND COMPENSATE ME FOR THE LOSS BECAUSE OF YOUR ISP.