Hathway — Delay in REFUND

Address:

chennai

Hi,
im gopalakrishnan i have initiated hathway broadband connection on OCT 8/10/2020 Paid Rs. 3229 for three month plan. after verification i havn't got any internet connection by the technical team they denied to give connection because there is no box in my area so i called hathway customer care executive and asked for amount rs.3299 to refund that is paid for. they sent us the message like (YOUR REQUEST FOR HATHWAY HAS BEEN GENERATED WITH A SERVICE ID) on 12/10/2020 and they said within 15 days you will receive your amount back for sure and till date i have not received any call regarding refund . Second time i called the Hathway manager and tells about the refunding issues he said that we'll check and call you back and there is no proper response from the hathway every time i ask they will say that you will get refund within 10 days how many 10 days should i wait for receiving my money,
hathway????My Hathway Account number: ( [protected]) please take any action asap. below i have attached the proof of my payment kindly refund my money as soon as possible