[Resolved] Hathway — Device collection/Penalty payment demand

[Resolved] Hathway — Device collection/Penalty payment demand

V Vamsi Krishna Velaga

Hi team, I have moved to another broadband service last year. I have requested for Device collection multiple times. And we have always been available at home due to covid. However no technician ever came to collect the device. Now I am being informed that I need to pay the penalty for not returning device and only then they will collect device. the exact response of customer care was.. unless you pay we will keep calling you daily. Account number: [protected] Kindly help Was this information helpful? No (0) Yes (0)
Aug 7, 2021 Complaint marked as Resolved Hathway customer support has been notified about the posted complaint. Verified Support Apr 12, 2021 Hathway Customer Care's response Hi Vamsi, Appreciate you reaching out to us, we understand how inconvenient this could be. Please share your City, an executive will get in touch with you shortly. Thank you! Hathway Customer Support Team.
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