Hathway — doesn't entertain broadband issue for weeks.

Address:	Bangalore, Karnataka
Website:	hathway.com

This is the 4th time I am raising ticket related to internet access issue.

Hathaway customer care doesn't give reliable response. They just postpone their work on next day. And keeps postponing it further. It took me more than a week to get my connection relocated at new place even after following all required procedure explained by them.

The technical support people also doesn't respond to customer issue properly. He is keeping my issue pending since Sunday and it's Tuesday night now.

They don't reply to emails and ignore calls. Customer service is purposely kept chargeable. They just want to extract money out of it.

My current ticket ID is 23092018M438605.
Almost every weekend their link goes down. And they take 2 days to solve the issue.

If the issue is not solved within 1 day, they remove the ticket details from the records. Because in Hathaway app I can never track my tickets which had taken more than 1 day to fix.

Hathaway app also doesn't work properly. Many times I have faced problem that when internet goes down, I can't even raise a ticket.

Even after mailing them all these details, they ignore all the mails.

I had a call with customer care once when they informed me that atleast 24 hours they take to solve an issue. Next day when I called they said atleast 48 hours they take to solve an issue. In this way they ignore customers.

I asked them to stop the service and refund my money but they are ignoring that as well.