Hathway — Escalation — bangalore customer support

Address:

560017

Hello team,

This email is an escalation about the customer support Bangalore.

Beginning it was responsive now a days it has reached that level one day u
will have no traces of this system if continues.

I am using prepaid service for which i pay for 3 months and use the data.

Minimum 10days there will be a problem in connection. When we call the
customer support they give false promises that it will activate in 5 min 10
min and not even create ticket to analyse the problem.

Some times they tell there is maintenance going (with out any prior
information.)

We will work from home and there is lot of business impact from this.

Another problem is I recharged my pack on 20th. They did not activate the
connection till 21st noon. Now they say pack is expiring on 20th.

Can I know for what joy I paid on 20th.
Why should I leave one day for your problem.

My request. i[censored] can maintain the quality assure us. If not accept the
truth. Don't give false promises. You may have to face things legally.

My account number is 1254452. I want a ticket to raise on this else re
emburse my money disconnect the connection