Hathway Complaints & Reviews

Hi,
Despite of multiple follow-ups our broadband connect bill of which for 3 months have been paid on 13th march 2016 has been inactive since friday evening and customer care people are just making excuses for resolution of the issue for 2 hours, 3 hours or even end of the day. We have a receipt of payment of Rs. 3775 for 3 months 30GB plan but we are unable to access the internet for 3 days straight. Please help us resolve this issue as the company people are not willing to co-operate.


Hathway Customer ID:[protected]
Name: Sarthak Verma
Contact and registered mobile: [protected]
Person to whom the amount was paid: Ashok-[protected]
Hathway Customer Care Number:[protected]

I have been using GTPL since last year, subscribed for one year broadband plan of 10 mbps. Already paid full amount for whole year subscription at the time of installation.

Since last 1.5 month I have been complaining for low speed, no network in customer care, every time they call and say "We will look into this issue and try to solve asap" however I do not see any progress in this.

I was using Ticona before I subscribed gtpl, its was much better than GTPL in terms of customer service. I have opted for GTPL only because of this 10mbps scheme but ended up disappointed with there services.

customer id : dashwani08

I have been using hathway broadband services. On 13/03/2016 i moved to new location in Mumbai. I was earlier residing in Borivali and now i moved to Kandivali. I had already recharged for a period of three months on 12/02/2016 around Rs 2700/-, initially i enquired with hathway about the service at the new location and they stated that they would provide the service at my new location too. However, once i shifted to new location i called them for installation and then they started giving reason that they do not provide service at this location.
As i had already paid amount for three months and i have my deposit placed with them towards the router too. i have already communicated to them thrice and they have only replied once and then there is no news from they about the refund of amount.
I request you to help me in getting my amount for the two months and my deposit amount too. As it is not my fault and its they who are not providing the service and i had confirmed before rechariging and they confirmed that they provide service and now they are not responding. Please guide me.

Hath way broad band service provider total worst service provider in india my account no 859594 cell no [protected]

I paid the rental charges of april 2016 on 28th march 2016 for tv cable connection, in spite of advance rental payment my cable connection disconnected on 31 mar 2016. My several phone calls to the concerned representative is in vain. Even i did not receive any response from the head office. I hereby request the concerned authorities to take immediate necessary action for disconnecting my cable connection in spite of advance rental charges.
Dr. Farzana habibullah
A/c # [protected]

My hathway account no: [protected]and transaction id hat70671af6cab42i had paid for broadband connection for 3 months timeline but suddenly on 12 march connection gets cancelled saying your three months are expired but just 2 months were completed. After following up with the hathway and their local cable person i got my connection active.I had also buyed 3 subscribed channels but that are not showing up and after putting several complaints just 1 channel got active star movies the other 2 channels hbo and warner brothers are still not active. I am tired with regular follow up with them as so far the problem is not solved and no one is bothered to resolve the issue. They mention if we want to escalate issues we have to email to [protected]@hathway, i also did that but no acknowledgement of email nor any reply.

Please help as my connection is going to expire by 17 april.

I have paid advance rent for six months. am having home connection. today is[protected] @9.56am itself, I have received sms saying that my usage limit is completed and speed is downgraded.
I never get full speed... simply I receive an sms and the wify gets off.
infact, I use hathway very minimum. am having unlimited BSNL data card and broadband connection.
am maintaining hathway as standby, which never satisfied me in providing service.
most painful connection.

I having problem regarding the connecting/disconnecting the internet of GTPL.
i will calling them so may times they say all your request has been registred but they didnt gave me any technical help or they didnt sent any technical person at home..i trying to so many times in the care but i ddint get my proper solution so i register my request here..

Dear sir,
Before 16 months, i have renewal internet connection for 12+3 months. After 6 months internet is not working i was tried call to customer care and emailing but no response, after finishing above plan, salesman person contact me and give hope for do not raise any problem.
And renewal again for 6+2 month plan. After 1 month same problem create do not give answer me and i was also send email to nodalofficer.[protected]@gtpl.Net,
Appellateauthority.[protected]@gtpl.Net, [protected]@gtpl.Net and complaint raise on gtpl.Net but no response.

We want refund money, because this company is do not give service at my home.

My name is prakash babia, user id is : prakashchandra96 & my mobile no is : [protected].

Thanks

I am dr.A.B.Choudhary, aurangabad, maharashtra, india.
My custumor no old 187656 and new no.[protected]
previously as soon i started p.C. Automatically net started working, previous to that i was to log in, which stopped and
i was automatically connected as soon as started p.C.
Now there is no login board, no automatic connection
only on phone i get sms daily that
"dear customer as on date you have consumed 14174.707 mb out of 18432 mb.This is just to keep you informed on your account usage."
how can i use balace before due date if i am not connected.
A.B.Choudhary

In my hathway cable set top box sony pack not activated.I complained my time but your representative are so irresponsible the don't bother. I am very unhappy with your representative. Last 5 to 6 months it is happening. My mac no is 18550F297EF3.

My account number is 1589195. There is no connection available. I had taken the broadband connection so that i can work from home but thanks to hathway i couldn't even send a mail since 2 days. Its been 2 days since I raised the complaint. Everytime, I raise a ticket in the customer care, within 2 hours the ticket is closed without resolving the issue. I have raised almost 4 to 5 tickets in last 2 days. Worst service. When I ask the customer care why the ticket is closed when issue is not resolved, they simply say that they will connect me to the other department which is nothing but fooling us by keeping on hold. No one is connected after being on hold for hours. This has happened several times with customer care. Customers do not have any respect or value in Hathway. I would like to post the same in all the social networks so that the same doesn't happen to others and others are beware of the fraud done by hathway.

Date of Incident:24th March 2016
Full Description: I am a hathway broadband user. My userid is 1547968, my internet is not working from past 5 days. I had raised a complain regarding this on 24th, the complain was closed without resolving the issue. I raised another complain very next day, complain no 16308304. They told the issue will be resolved in 24hours but the issue is not resolved till now. i have called more than 20 times, each time they say today EOD it will be resolved but neither i get a call nor any other assistance. I am paying for the internet which i am not using and i have paid 3 month advance.

I want them to refund the one month advance money which is left with them becuase i have understood very well that the issue is not gonna resolved at any cost, they will simply drag this point to next day and next day.

My hathway account number is : 1291304.

I need to follow up with the Hathway Customer care multiple times just to get my monthly invoice copies mailed to me and after that also it is not mailed to me.

The issue is that the invoice copy should be sent by them automatically after every monthly cycle but I have to call them every month and remind them to send it as I need the invoice copies to get the internet expense reimbursed from my company.

I have not even received the invoice copy for December, February and March month till now even after calling and complaining about it for atleast 25 times.

The latest complaint number regarding the same is : 16319736.

Please do the needful as being a customer and after paying money if we get this kind of service, it is not acceptable.
Thanks in advance.

Regards,
Mayank Naharia

Iam narothamnarothamaken Hathaway broadband connection and iam facing so much problem by using this Hathaway broadband connection I have taken the 15mbps speed but iam getting 600 kbps and I have complained so many times to the customer care and they are saying that the problem will be resolved in 6 hours but there is no responds til now so please take action
My ac. number is =[protected]

Date:[protected] minaxi panchal
The concern authority id – panchal023
Gtpl broadband 26, jalaramangar, part-1,
2nd floor, sahajanand shopping centre b/h stadium, bapunagar,
Opp. Swaminarayan mandir shahibaugh, ahmedabad -380024
Ahmedabad, 380004 mobile- [protected]

Subject: notice before filing consumer complaint gtpl services
Dear sir
1. I have purchased of internet connection plan for your company on date.[protected] reciept no.234422 amount . 7750/-
2. When i purchased your connection your marketing people give 512 to 600 kbps plan(24 month).
3. From last three months i complaint to your customer care numbers they replied every time within 24 hours then can solve our problems .As on date more than 90 days past no any technitian can come on my premises .
4. I have purchased 512 to 600 kbps plan but they give us only 150kbps to use or they have server down problems so i cant connect my server to the internet.So i cant use internet properly.
5. Company provides online complain facilities i have complaint before 15 days but they cant replying what to do.
6. We are doing business online like sharemarket, online marketing, email checking and my son also lose online study material from last three months .
7. I have lose of 2 lakh rupees estimated cost of business inquiry, prompt email reply.
8. I can give you time of 7 to 15 days settlement of this issue otherwise give me refund of given amount with 2% interest per month ( 7750 + 2% interest per month).

Yours truly
User id :panchal023
Reg.Mobile no:[protected] (Real contact no:[protected])

Hi team,

Hathway team never stay on their promises, I have got a message saying if you pay for 3 months you will get one month extra free. I did the payment and called customer care confirming the offer, but unfortunately I see that it got activated only for 3 months. I called plenty of times to the customer care and they started saying that there is no offer activated on your account[protected]. Also whenever asked for the bill they never give the bill saying mine is a prepaid account and they don't provide bill for prepaid customers. Isn't it my right to get a bill for the payment done towards broadband??
Now, when I asked for termination and a refund of the amount for the last months service which I didn't use they are saying that they won't be remitting it instead they want me to continue with their service. Such a pathetic service they are providing. Please take a serious action on this company as they don't deserve to provide services to anyone. Please find the attachments showing the proofs.

Date of incident : 13 march 2016
Client id : ashoksinh

Detail : we have using broadband internet connection from gtpl at vadodara guajat. On dated 13/03/2016 internet connection stop i have register the complaint on 15/03/2016. Via costumer care, complaint no. At gtpl is : 1138988 regarding to error. Internet connection error 651: we have continue follow up with gtpl but on till not gtpl not sure about stating of internet connnection we have suffer a lot that without parior information & carelessness of the gtpl system. .
So pl do the needful on urgent basis & take some legal action related to gtpl.
Ashoksinh rana.
[protected]
[protected]@yahoo.Co.In

Speed issue since the day of installation...have contacted the customer care for atleast 4 times...no resolution yet...its been more than 10 days now...no one receives the call when I try t contact the CC team...I hardly get my plan speed of 10mbps...every time I get only 4-5mbps speed...would never recommend anyone to go for GTPL broadband...it sucks...resolve my issue as soon as possible...

Dear sir, i am from jeedimetla, hyderabad and i am using hathway settop box but there most of the channels are unavailable like sab tv, sony, setmax, and so on..
Firstly i tried calling hathway service no. But it was not getting connected so i then asked about this channels to cable operator he used to say me that it will come in next month but now its going to be 8 months.
The same problem was with the other neighbouring areas now from jan they are getting all the channels.
So sir i kindly request you to look into the matter and solve as soon as possible.
Is it the problem with hathway or cable operator?