Hathway — every day my internet is down for 4-6 hours

Address:

Manik Colony, Chinchwad Gaon

My internet is down every day for 4-6 hours. I complained to them every alternate day. But they are closing the tickets without informing me and the issue remains as it is. I am fedup with the type of service team they have. The router is faulty, since last one year i am requesting them to replace, but they are not acting upon it. This is the most irresponsible service provider, who does not care for the customer. I am providing ticket nos. Logged, atleast they can see them and contact me
13062020w936705