Hathway — Facing wifi internet issue

From past 2 weeks I am getting only one network bar from WiFi and the internet only works in one room not in the second one and location is same for both room, before it used to work fine but now it's not working, when I complaint about this and I got the call from the executive, he asked me what is the trouble I have when I told him the issue, he straightly denied that the Internet is not gonna work in other room, and its not our problem to handle, if you stay in "kal ko bologe baju ke ghar me or network nhi aa rha to hum kuch nhi kr sakte" this is the exact words he said. This kind of rude behavior I am getting after facing the issue from your end, people don't know how to speak with the customer and they are sitting over there for resolving our issue, I want immediate action on my problem as well as that person who handled my call he's name was SURAJ PATIL
Working location Thane
Ticket no[protected]B543102
Call timing- 3.04pm
Calling No -[protected]