Hathway — False information provided regarding data plan | |||
On 2nd april, i received a call from hathway broadband service provider regarding the renewal of my internet connection. I was offered a plan of 50mbps speed for 4 months @ 1415/-. I repeatedly asked them whether the plan is for 3 or 4 months and they assured me that the validity is for 4 months. I asked for a contact number for queries and was provided with one. But now after payment, the plan validity is shown as 3 months in hathway app. The contact number they provided is probably a fake one as it is always out of range. I tried contacting customer care but they are not at all helpful. The only time hathway service is most active is before renewal of data pack. After that it is impossible to connect to them. I will provide the contact numbers that i've tried and payment proofs below. I demand my plan to be extended to 4 months as promised. Contact numbers:- [protected] [protected] Was this information helpful? | |||
Hathway customer support has been notified about the posted complaint. | |||
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