Hathway — Fraudulent hathway dealer and security breach in my hathway account

Dear Sir,

I am a customer of Hathway, holding the Hathway account 12xxx1xx77. There is a security breach in my account. I have not initiated any request for mobile number change. But my mobile number has been CHANGED backend. I was receiving messages from Hathway on my correct mobile number 95xxxxxx07 till 2 days back. I took this connection with this number only. But when I checked with customer care today they said it has been changed to 95xxxxxx00. But how can this happen when I have not initiated and change in mobile number?

Someone has wantedly change my number.
I HAD RAISED A COMPLAINT AGAINST THE DEALER THROUGH WHOM I GOT THIS CONNECTION, SINCE HE HAS DEFRAUDED ME AND CHEATED MY MONEY. I SUSPECT THAT HE IS BEHIND THE CHANGE IN MOBILE NUMBER.

I had taken this connection in September 2020. I had raised a complaint against the dealer (Mobile - [protected]) through whom I took this connection. He promised to recharge my account when it was due for renewal on 26.12.2020 and asked me transfer Rs. 2828 to his account, so that he would activate 4 months plan. But after I transferred the money to his account, he cheated me and activated a plan for 1 month initially. When I enquired him about this (Mobile - [protected]) he said that Hathway is a very bad brand and people at the backend are not properly educated about the plans. He said he had initiated for a recharge of Rs. 2828 (4 months plan), but because o[censored]nprofessional and uneducated staffs at the backend team, they had mistakenly done the recharge for 1 month plan.

He said he is losing lot of money because of Hathway's uneducated and unprofessional backed team. He (Mobile - [protected]) said that he will get this corrected within a week or else refund from his own money. I was following him up continuously for about a week or so from December 2020, after which he changed the plan into the current bimonthly plan Rs. 1886.00 in January. This time also when I asked him (Mobile - [protected]) that I paid for 4 months plan but recharge is for 2 months only, he started again making complaints about Hathway and the backend team. Since then I have been following him up for 2 months and my plan has not changed till date and my money has also not been refunded. Today is the last date of my plan and hence to recharge through my app I tried to log in. But I could not login. It said, invalid mobile number. When I called the customer care, they said my number has been changed.
THIS IS DEFINITELY BECAUSE OF THE DEALER (Mobile - [protected]). AS I HAVE RAISED A COMPLAINT WITH RESOLVER, HE HAS CHANGED MY MOBILE NUMBER SO AS TO AVOID HATHWAY CALLING ME AND SPEAKING TO ME TO KNOW THE ACTUAL COMPLAINT.
He is defrauding people like me and SPOILING THE IMAGE OF HATHWAY AMONG THE PUBLIC. When he is doing this to educated people like me, think about the uneducated public also.

PLEASE TAKE STRINGENT ACTION AGAINST THIS FRAUDULENT PERSON (Mobile - [protected]). I STRONGLY SUSPECT THE INVOLVEMENT OF THIS PERSON IN MY MOBILE NUMBER CHANGE AND HATHWAY SECURITY BREACH. When a customer has not requested for change in mobile number, how can this happen. If he is going to change mobile numbers in accounts like this, HOW IS HATHWAY'S SYSTEM SECURE? So if people like him can change the account information at their whims and fancies, how will the system function properly.

I am very upset and strongly unhappy because of this. I work for the largest public sector bank of the nation and if this is the treatment to me, what will be the fate of other customers like me?

I REQUEST YOU TO TAKE STRINGENT ACTION AGAINST HIM (Mobile - [protected]) and against the people, who have helped him to change my number. I STRONGLY CONDEMN THIS ACTION AND REQUEST HATHWAY TO IMPROVE ITS SECURITY MECHANISM.

Yours sincerely,
A defrauded Hathway customer.