Hathway — Frequent speed cut

Address:

Ghaziabad, Uttar Pradesh, 201010

I am facing problem of speed cut since last 3 months. Everytime my speed gets slow just after renewal and officials excuses themselves by saying that i have reached my usage linit.
Every month i need to change my password and they try to befool me by saying that maybe your password is hacked by someone.
I want the officials to take some strict actions and contact me asap!
Either i want a waver or any other favourable solution otherwise i would be opting for another company for internet connection.
My hathway account no. is 1210739.