Hathway — GST credit not received even though renewed 5 Jan 2021

I am a 18 yr old hathway clients.My userid is [protected].
I made renewal payment for 14 months on 5 Jan 2021 as per their neft detaiols.Inspite of sveral reminders they are not crediting me gst credit to my company account even though they have my gst no since June 2017.
I have registerd the same via otp on their portal on 29 Jan 2021 but still they are not crediting saying they donot have my gst no!

If they donot have gst no, how come we got payment of gst credit in 2017, 2018, 2019 and 2020?

I urgent need my gst in credit for payment made 5 Jan 2021
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