Hathway / Gujarat Telelink [GTPL] — About broadband service

Address:	Ahmedabad, Gujarat, 380026
Website:	www.gtpl.net

Hello,
I have been facing unacceptable issue with gtpl broadband.
I have taken connection around 14 days ago. After connection i have been issue with connection as it drops - doesn't work half day or full day.
To resolve this issue i have been contacting a local gtpl service provider.
On 11th july 2017, a local gtpl service provider has passed a contact number of gtpl customer service to contact them direct. As i have contacted them on the same day around 3:00pm due to not having broad band connection.
They told me, they will send an engineer to fix the issue on the same day.
Later night no one came to fix the issue, i have called again and spoke with team leader at gtpl. He confirmed it will be resolve within 24 hours after complain started.
It has been 24 hours and i called almost 10 times - still complain is not resolved.
I would like to have my money back if i have to get this service within couple of weeks later after the service installed.