Hathway / Gujarat Telelink [GTPL] — Broadband internet is not working more than 21 days

Address:

5, Pushpam Appartment, 43, Chaitanya Society, Off S P Stadium Road, Navjivan, Ahmedabad-380014

Reference : broadband connection – shreeji inc

In spite of our regular follow ups, our broadband is not working for more than 21 days and we are yet to receive any firm reply/action for restoration of broadband connection.

My earlier ticket raised on 9-jul-20, ticket no:5730030 dated 10-jul-20, 5822745, 5905098, 5892708 are closed without resolving issue. Hence, we raised new ticket no: 5961028 today.

We would like to put on record very poor service response from gtpl. Our connection was down for more than 15 days in last months. This month also our net is down for more than 21 days.

I called your customer care center but they don’t have any concrete response and pathetic reply to my queries about ticket closing without resolving issue. Hence, i wrote to designated appellate officer mr. Kamal bhatia since last two weeks but is also didn't respond and no solution till date.