Hathway / Gujarat Telelink [GTPL] — Broadband internet shuts down 12 hours per day

Address:	Ahmedabad, Gujarat, 380024
Website:	www.gtpl.net

Since last 5 months im facing a problem where my internet disconnected from evening 9pm to morning 9 / 10pm.
I have taken 10mbps 500gb plan. where because of their shutting down internet in night i cant able to properly use my data packs.

While complaining in their contact number their customer assistants has no manners how to talk. They shut down the call in between of my complain. I complained so many times but dont get the proper solution. The internet shut down since 5 or 6 months in the night. I went to their office near by my area but as expected .. worst answer from them. They dont even hear my problem regarding the same.

Even some of their office staff talked roughly even in some abusive languages. I am a customer Iam running their 3 connections on my office and home. My bapunagar, ahmedabad branch office is facing this issue since long. Every time when i called at their customer care it takes 10 to 15 mis to connect..after that their representative cut off the call in between with no manners in talking.

As a working person I dont have such time to getting behind them all the time. They have taken money and they are liable to provide service. simple . But in their case they took our money before and not providing proper service. So i Demanded my refund not on the basis of Months i Want it on the basis of DATA which have been left because of their shutting down internet in night.

I am so fed up with gtpl service that iam planning to close their remaining connection in both my office and home. I send my complaint through mail too but I also know that my email doent bother as my previous complains at their customer care number and their office.

my registered contact number: [protected]

userid: akash01

I request this site to take strict action against them because they are looting us. They kept my yearly amount and nit providing service.