Hathway / Gujarat Telelink [GTPL] — broadband was not working for 2 months - no refund no extension

My broadband connection with the following details has not been working since march 2020:

Name - maria dsilva
Phone no - [protected]
User id - da_3708

I had placed lot of complaints through mails. After a lot of emails the engineer came to check the same but said that the line is a problem and the line goes through a commercial complex which will open only after lockdown that is after may tentatively. He asked me to put a complaint with customer care to provide an extension to the plan as it cannot be repaired before the lockdown, which i did multiple times. But the only reply i got from gtpl was, "cannot be extended".

So i had no internet till june end and im still fighting for my 2.5 months refund or extension.

There has been no resolution provided by gtpl till date.