Hathway / Gujarat Telelink [GTPL] — Company not fixing internet despite multiple tickets raised.

Address:

Ahmedabad

Client ID: rrbokolia

Description:
As the net was off since couple of months, a complain was filed before 3 days (14/Jan/2022) requesting for the resolution and resuming of the services. The customer care promised to resolve it within 24 hours (GTPL ticket[protected], and there was no solution till 24hrs.

Later, on 15th January, we filed another complain on customer care to resolve it ASAP as we have work from home going on. Customer care provider confirmed to resolve it on high priority whilst issue was not resolved and a message popped up on my registered number that the issue has been resolved.
When we connected with customer care for this discrepancy, they said there was a technical issue on their side and would try to resolve the issue asap.

This situation has occurred multiple times where the services stop for a week or so and we have to resort to call the customer care which again is a concern as their number doesn't get easily connected.
After entrusting the services we chose the services to take for longer time and the customer services, services are too poor at times.
This should resolve and also the time they missed to provide the services in the whole paid services should be given with refund or carry forward days services.

As a resolution, we want GTPL to fix our internet issue on a very high priority basis otherwise this will affect us on both financial and professional terms. We are relying on this internet to have job interviews and do medical consultation which is a dire need in the current COVID-19 scenario.