Hathway / Gujarat Telelink [GTPL] — Complain about wrong business dealings and false commitment.

Address:

Bank Colony, Mahmoorganj, Varanasi, Uttar Pradesh 221010

My user ID with GTPL is BB[protected]. I have made advance payment of Rs. 5799.99/- to GTPL for their fibre broadband services in Varanasi on dated 08.01.2021 based on the commitment made by their representative (Mr. HRISHIKESH SHANDILYA - 32468) that my new router will be installed and wifi will start working by 09.01.2021.

Howerver, till date my wifi is not started. On going to GTPL office, no body is taking our complain seriously and all are making fun of me. On calling customer care, he is saying that he will take 10 days to resolve my complain.

I am facing huge losses because of false commitment made by GTPL representatives. Some chats with their representative is also attached where he is folling us by making false commitments.